the working record · support
a direct line to a person.
For an account problem, privacy request, bug, or question about a record, contact Archii directly. Include the email on your account, but never send your password, authentication token, or full private archive by email.
contact support
Email lauren@archii.ai. You can also send a support message from Settings inside the app.
delete an account
In the iOS app, open your profile, choose Settings, select Delete account, and review what will be removed. If the account has an email, type that email to confirm. If the identity provider supplied no email, the app instead asks for the exact phrase DELETE ARCHII. If you cannot sign in, email support from the address associated with the account when available.
If a separately consented governed-research record affects deletion, Archii will identify that record and provide its withdrawal or review path. Signing out does not delete an account.
privacy or data copy
Use the in-app export tools where available or email lauren@archii.ai to request access, correction, portability, or deletion assistance. Read the complete privacy policy.
report a security issue
Email lauren@archii.ai with “security” in the subject. Do not include real user data in a proof of concept.
not an emergency service
Archii support and AI features are not emergency or crisis services. If there is an immediate risk of harm, contact local emergency services or a crisis service appropriate to your location.